LAUNCH & SALES SHIPPING; We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales, processing and shipping times may be slightly delayed by a few business days. Our team are working hard to make sure you get your STAX. as soon as possible.

AUSTRALIA

• $4.95 EXPRESS SHIPPING (1-3 Business days after dispatch - Up to 5 days for WA & remote areas) 
• $7.95 STANDARD SHIPPING (7-14 Business days after dispatch) - For purchases under $85.00
• FREE STANDARD SHIPPING (7-14 Business days after dispatch) - For purchases over $85.00

NEW ZEALAND

• $9.95 INTERNATIONAL STANDARD (NZ) SHIPPING (12-21 Business days after dispatch)
• $14.95 NEW ZEALAND - EXPRESS DHL (3-5 Business days after dispatch)
• FREE SHIPPING for orders over $150AUD

• $19.95 INTERNATIONAL EXPRESS DHL (3-5 Business days after dispatch) – Additional duties & taxes payable by customer.
• FREE SHIPPING - ORDERS OVER $150AUD (VIA DHL) - Additional duties & taxes payable by customer.

PRE-SALE & IN STOCK ITEMS; Please contact us directly at helpme@stax.com.au in order to split pre-sale and in stock items into two shipments, this is done automatically and free of charge for Australian orders over $180. Please note, we cannot split pre-sale and in stock shipments for overseas orders. 

PLEASE NOTE; 
STAX. will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active).
STAX. cannot be held responsible for the service, delays or delivery by the postal service.
If your order is returned to sender, a shipping cost of $10 will be required to re-ship.
Customers are responsible for the return shipping costs.
STAX. are unable to modify or cancel processed orders, this applies to both in stock or pre-sale items.

We are sure you will love your STAX. as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with a store credit (excluding shipping) with no expiry date.

Please keep in mind, in order for us to accept your return, the below requirements must be met:

- The item is unworn, in brand new condition with original packaging.
- The item is returned to us within 28 days of delivery date.
- The item was not purchased in a sale.

PLEASE NOTE:
- Once your return is delivered, please allow up to 10 business days processing time for our team to contact you.
- Sale items and free gifts are not eligible for return.
- We do not offer direct exchanges.
- All return shipping costs are to be covered by the customer.
- We do not accept sports g string returns.

AFTERPAY RETURNS:
If you have purchased through AfterPay, the returns process is the same as the above, once a store credit is issued, your AfterPay payment plan will continue. 

RETURNS:
To start the process, simply download the returns form here and include it in the returns parcel with your product (as described above) and send back to;

STAX.
PO BOX 554
Matraville NSW, 2036 Australia

We recommend using a tracking service to monitor your return, please keep proof of your return. 

Please note, we cannot add or amend discount codes on already placed orders.