We are sure you will love your STAX. as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with a store credit (excluding shipping) with no expiry date.

Please keep in mind, in order for us to accept your return, the below requirements must be met;

• The item is unworn, in brand new condition with original packaging.
• The item is returned to us within 28 days of delivery date.
• The item was not purchased in a sale.

PLEASE NOTE:

• Once your return is received, please allow up to 10 business days processing time for our team to contact you.
• The item must be returned by the original purchaser, with proof of purchase from www.stax.com.au directly.  
• Sale items, promotional items and free gifts unless faulty are not eligible for return.
• We do not offer direct exchanges.
• All return shipping costs are to be covered by the customer.
• We do not accept sports g string returns.

AFTERPAY RETURNS:

If you have purchased through AfterPay, the returns process is the same as the above, once a store credit is issued, your AfterPay payment plan will continue.

RETURNS:

To start the process, simply download the returns form here and include it in the returns parcel with your product (as described above) and send back to;

STAX.
PO BOX 554
Matraville NSW, 2036 Australia

We recommend using a tracking service to monitor your return, please keep proof of your return. 

Please note, we cannot add or amend discount codes on already placed orders.