Returns Policy
We are sure you will love your STAX. as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with a store credit (excluding shipping) with no expiry date.
Please keep in mind, in order for us to accept your return, the below requirements must be met;
- The item is in unworn, brand new condition with original packaging (this includes dust bags and clear packaging)
- The item is in unworn, brand new condition with no marks or stains (including makeup, tan, deodorant etc)
- The item is returned (and received) to us within 28 days of delivery date
- The item was not purchased in a sale
PLEASE NOTE:
- Once your return is received, please allow up to 10 business days processing time for our team to contact you via email
- Sale items and free gifts are not eligible for returns
- We do not offer refunds on non faulty items
- We cannot offer direct exchanges
- All return shipping costs are to be covered by the customer
- We cannot accept sports g string returns
AFTERPAY RETURNS:
If you have purchased through AfterPay, the returns process is the same as the above, when a store credit is issued, your AfterPay payment plan will continue.
RETURNS:
To start the process, simply download the returns form here and include it in the returns parcel with your product (as described above) and send back to;
STAX.
PO BOX 554
Matraville
NSW, Australia 2036
We recommend using a tracking service to monitor your return.
Please note, we cannot add or change discount codes on already placed orders.