LAUNCH & SALES SHIPPING; We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales (including Shock Sale & Black Friday), processing and shipping times may be slightly delayed. Our team are working hard to make sure you get your STAX. as soon as possible.
SHOCK SALE PURCHASES; The team are currently dispatching orders from the Shock Sale. Due to to the influx we are experiencing some delays but you will receive tracking details as soon as your order has been sent. Thank you for your patience.
- $9.95 SAME DAY DELIVERY - For Sydney Metro Deliveries Only. Not applicable for Pre-Sale items. Available Monday to Friday. Order before 1pm for delivery 6-9pm tonight. Any orders made after 1pm will be delivered the following business day.
- $4.95 EXPRESS SHIPPING (1-3 Business days after dispatch from warehouse - Up to 5 days for WA & remote areas)
- $7.95 STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases under $85.00
- FREE STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases over $85.00
NEW ZEALAND – We are unable to ship to PO boxes or military addresses
- $9.95 INTERNATIONAL STANDARD (NZ) SHIPPING (12-21 Business days after dispatch from warehouse)
- $14.95 NEW ZEALAND - EXPRESS DHL (3-5 Business days after dispatch from warehouse)
- FREE SHIPPING for orders over $150AUD
INTERNATIONAL – We are unable to ship to PO boxes or military addresses
- $19.95 INTERNATIONAL EXPRESS DHL (3-5 Business days after dispatch from warehouse) – Additional duties & taxes payable by customer.
- FREE SHIPPING - ORDERS OVER $150AUD (VIA DHL) - Additional duties & taxes payable by customer.
DUTIES & TAXES; For international customers, the prices quoted may not include all your import duties or local sales taxes, these may be charged to your purchase upon entry to your country. Please note, STAX. cannot cover the cost of duties & taxes. For more information please contact your local customs office.
PRE-SALE & IN STOCK ITEMS; Please contact us directly at firstname.lastname@example.org in order to split pre-sale and in stock items into two shipments, this is done automatically and free of charge for Australian orders over $180. Please note, we cannot split pre-sale and in stock shipments for overseas orders.
SHIPPING PROCESS; STAX. will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active).
- STAX. cannot be held responsible for the service, delays or delivery by the postal service.
- Customers are responsible for the return shipping costs.
- Shipping costs are non-refundable.
- STAX. are unable to modify or cancel processed orders, this applies to both in stock or pre-sale items.
- If your order is returned to sender, a shipping cost of $10 will be required to re-ship.