Frequently Asked Questions | About Your Order
Joseph Hansell and Asjadi Hone were appointed as Receivers and Managers (Receivers) of the STAX. Group on 24 June 2026.
We understand that many customers will have questions about existing orders and what this appointment means for them. This FAQ has been prepared to help you understand the current situation and what to expect going forward.
The Receivers' immediate priority is to assess the Group's inventory, supply chain and outstanding customer orders in order to determine the best path forward. We appreciate your patience during this time and will continue to provide updates as matters progress.
Which entities are in Receivership?
The Receivers were appointed as Receivers and Managers to the following entities on 24 June 2026:
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Schedule of Entities |
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Company |
ACN |
ABN |
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1 |
STAX. Pty Ltd (Receivers and Managers Appointed) |
622 114 952 |
83 622 114 952 |
|
2 |
Stax. GPT Pty Ltd (Receivers and Managers Appointed) |
674 817 611 |
74 674 817 611 |
|
3 |
Stax. Retail Pty Ltd (Receivers and Managers Appointed) |
664 876 993 |
74 664 876 993 |
|
|
4 Stax. Westfield Pty Ltd (Receivers and Managers Appointed) |
678 397 218 |
19 678 397 218 |
Together referred to as (“STAX.” or “the STAX. Group”).
Will operations be impacted?
The Receivers have taken control of the STAX Group and are undertaking an urgent assessment of the business and its operations to determine the best way forward.
To minimise disruption while this assessment is undertaken, the Pitt Street Westfield store is currently closed, and the online store is not accepting new orders.
The Receivers are actively working with key suppliers, logistics providers and other stakeholders to explore whether and how trading can resume. While we understand this uncertainty is frustrating, we are not in a position to provide a timeframe at this stage.
We are committed to keeping customers informed and will provide further updates as soon as more information becomes available.
Orders placed prior to appointment of Receivers and Managers (pre 24 June 2026)
For orders placed prior to the appointment of the Receivers and Managers on 24 June 2026, fulfilment is unlikely due to the Company's outstanding pre-appointment liabilities to clothing suppliers and freight forwarders.
Customers should contact their credit card provider or bank to explore chargeback or transaction dispute options available to you.
If a chargeback or transaction dispute is not available, the amount paid will constitute an unsecured claim against the Company. Customers may lodge a proof of debt with the Joint and Several Liquidators by contacting dau@cascapadvisory.com.au.
Orders placed post appointment of Receivers and Managers (24 or 25 June 2026)
The Receivers have progressed discussions to fulfil orders placed on 24 or 25 June 2026.
Unfortunately, not all orders can be fulfilled due to stock availability. Refunds will be issued for post-appointment orders where stock is unavailable
Returns
Regrettably, products that have already been delivered cannot be returned or exchanged at this time. Customers who have received a faulty product and paid by credit card, including purchases made using gift cards, may wish to contact their card issuer or payment provider directly to discuss the options available to them.
Gift Cards and Credit Notes
Unfortunately, gift cards and credit notes cannot be honoured at this time. We recognise how disappointing this will be for affected customers and we are sorry for the impact this has. Should this position change, we will provide updates promptly.
Purchase of new gift card
No, no new gift cards will be issued.
