Shipping Policy | Domestic + International | STAX.

 

        Launch & Sales Shipping

        We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales (including Shock Sale & Black Friday), processing and shipping times may be slightly delayed. Our team are working hard to make sure you get your STAX. as soon as possible.

        Australia
        • $15 SAME DAY DELIVERY - For Sydney Metro Deliveries Only. Not applicable for Pre-Sale items. Available Monday to Friday. Order before 1pm for delivery 6-9pm tonight. Any orders made after 1pm will be delivered the following business day.
        • $7.95 EXPRESS SHIPPING (1-3 Business days after dispatch from warehouse - Up to 5 days for WA & remote areas) 
        • $7.95 STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases under $85.00
        • FREE EXPRESS SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases over $99.00
        New Zealand

        We are unable to ship to PO boxes 

        • $5NZD STANDARD SHIPPING (12-21 Business days after dispatch from warehouse)
        • FREE STANDARD SHIPPING for orders over $80NZD 
        • $20NZD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        • FREE EXPRESS SHIPPING for orders over $150NZD
        United Kingdom

        We are unable to ship to PO boxes

        • £5.95 GBP AUSPOST Standard (6 - 9 Business days after dispatch from warehouse). Free for orders over £55 GBP
        • £10.95 GBP AUSPOST Express (4 - 6 Business days after dispatch from warehouse) Free for orders over £99 GBP
        • £15.95 GBP EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        Canada

        We are unable to ship to PO boxes and military addresses

        • $10 CAD - AUSPOST Standard (6 - 9 Business days after dispatch from warehouse). Free for orders over $99 CAD.
        • $20 CAD - AUSPOST Express (4 - 6 Business days after dispatch from warehouse). Free for orders over $150 CAD.
        • $30 CAD EXPRESS DHL (3-5 Business days after dispatch from warehouse).
        • Free shipping for orders over $99 CAD.
        Europe

        We are unable to ship to PO boxes

        • €15EUR EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        • FREE EXPRESS SHIPPING for orders over €100EUR
        UAE

        We are unable to ship to PO boxes

        • 55DHS EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        • FREE EXPRESS SHIPPING for orders over 400DHS
        Singapore

        We are unable to ship to PO boxes

        • S$10 - AUSPOST Standard (5 - 9 Business days after dispatch from warehouse. Free for orders over S$99.
        • S$20 - AUSPOST Express (4 - 6 Business days after dispatch from warehouse. Free for orders over S$150.
        • $30SGD EXPRESS DHL (4-6 Business days after dispatch from warehouse)
        Hong Kong

        We are unable to ship to PO boxes

        • $120HKD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        • FREE EXPRESS SHIPPING for orders over $900SKD
        Taiwan

        We are unable to ship to PO boxes

        • $500TWD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        • FREE EXPRESS SHIPPING for orders over $3500TWD
        Japan

        We are unable to ship to PO boxes

        • ¥2000 EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        • FREE EXPRESS SHIPPING for orders over ¥15000
        South Korea

        We are unable to ship to PO boxes

        • ₩20000KRW EXPRESS DHL (3-5 Business days after dispatch from warehouse)
        • FREE EXPRESS SHIPPING for orders over ₩150000KRW
        Rest of the world

        We are unable to ship to PO boxes

        • $19.95AUD INTERNATIONAL EXPRESS DHL (3-5 Business days after dispatch from warehouse) – Additional duties & taxes payable by customer.
        • FREE EXPRESS SHIPPING - ORDERS OVER $150AUD (VIA DHL) - Additional duties & taxes payable by customer.
        Duties & Taxes

        Orders outside of Australia are shipped on a Delivery Duty Paid (DDP) basis, allowing customers to pay for additional duties & taxes at checkout. DDP is calculated using delivery location and the value of the order. DDP is added to the cost of your order at checkout, however STAX. has no control over any additional duties & taxes upon import. Please note, STAX. cannot cover the cost of duties & taxes. For more information please contact your local customs office.

        Shipping Process

        STAX. will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active).

        Please Note
        • STAX. cannot be held responsible for the service, delays or delivery by the postal service.
        • Customers are responsible for the return shipping costs.
        • Shipping costs are non-refundable.
        • STAX. are unable to modify processed orders, this applies to both in stock or pre-sale items.
        • If your order is returned to sender, a shipping cost of $10 will be required to re-ship.

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